Scheduling the Survey

• ISO Community Outreach Program
  About every two years, ISO sends a Community Outreach Questionnaire and map to officials in your community. The questionnaire asks about any significant changes in your fire-protection capabilities since your last PPC evaluation. On the map, we ask you to indicate changes in fire district boundaries, locations of fire stations, and other relevant items. ISO carefully reviews the information your community provides to determine whether a new survey would result in a change to your PPC or the geographic area covered by your PPC. If so, we’ll contact the appropriate officials to schedule a survey.
• Community officials contacting ISO
  If your community makes changes that might affect your PPC, call ISO at 1-800-444-4554 to request a Community Outreach Questionnaire. We’ll evaluate your changes and, if appropriate, schedule a survey.
• Miscellaneous info sources
  ISO monitors local newspapers for announcements about issues related to fire protection. We also receive that kind of information from insurance companies, agents, and local citizens. When we learn of changes that might affect your community’s PPC, we’ll contact appropriate senior officials in the community for confirmation and additional information. If appropriate, we’ll schedule a survey. Sometimes we learn of problems that could lead to a worse PPC. If, after discussions with community officials, it appears that such a problem is a temporary situation, we’ll schedule a follow-up before initiating a survey.

Even if we have no information about changes in your community’s fire-protection capabilities, we will periodically perform a survey to confirm or update your existing PPC and the geographic area to which it applies.

When ISO initiates a survey, we will contact appropriate officials in your community in writing. To let you make the necessary arrangements, we normally make our request several weeks before the targeted date. And we generally follow up with a phone call to the mayor, city manager, or other appropriate official to finalize the arrangements.

Next: Preparing for the survey

For more information . . .
. . . on any topic related to the PPC program or the Fire Suppression Rating Schedule, click Talk to ISO Mitigation, or call the ISO mitigation specialists at 1-800-444-4554.