ISO’s Community Outreach Program is a way of identifying communities that have made changes that may affect their Public Protection Classification (PPC®) gradings.
Under the program, communities periodically receive a letter with a Community Outreach Questionnaire and a map of their fire jurisdiction. The letter asks community officials to complete the questionnaire. Upon receiving a community’s questionnaire, ISO performs an analysis to determine whether the community has made significant changes in its fire-suppression system. Based on that review of the changes, ISO may ask to conduct a survey and update the PPC.
Examples of significant changes include annexations or changes in the boundaries of a fire district, new or closed fire stations, water-system improvements, or changes in the way the community receives and handles fire alarms. Although such changes may not directly affect the classification, they may change which properties receive the benefit of the classification.
In scheduling surveys, ISO depends primarily on the information acquired through the Community Outreach Program. However, any time a community has made improvements and would like to request a survey, community officials should contact ISO.