Emergency Communications

Emergency Communications Assessment

During this evaluation, an ISO field representative will interview officials responsible for call receipt and call processing of fire alarms and conduct an on-site evaluation of all relevant communications centers if necessary.

Emergency communications center data collection

The ISO field representative will request necessary information on:

  • contact names, e-mail addresses, and phone numbers for communications officials
  • emergency (9-1-1) reporting and fire dispatch protocol
  • telecommunicator performance based on call detail analysis, training, and certifications
  • emergency power supply

For more information on any topic related to the Public Protection Classification (PPC®) program or the Fire Suppression Rating Schedule, Contact ISO Mitigation, or call the ISO mitigation specialists at 1-800-444-4554.