Summer 2017
Welcome to Community Fire Protection News...

Welcome to Community Fire Protection News, our online newsletter for the fire service, insurers, building officials, water professionals, and emergency responders. We provide concise and topical community mitigation and insurance news and more.

CFP News is a joint publication of Verisk Insurance Solutions and its ISO Community Hazard Mitigation business. In this issue, we focus on technology and how it can help in community mitigation. We have the second part of our interview with Fire Chief Michael R. Duyck, EFO, CFO, MIFireE, of Tualatin Valley (Oregon) Fire & Rescue, in which he talks about data and the future of the fire service. We take you to Milpitas, California, to learn how building safety officials there enhance customer service through technology. Two of our experts talk about how accurate record keeping is the key to an efficient ISO grading. And then we honor Palm Coast, Florida, for achieving a Class 4 rating from the National Flood Insurance Program’s Community Rating System. Finally, “you make the call” to tell us about drones and your emergency operations.

This issue includes many industry updates and insights. We hope you’ll find our latest information useful in your own efforts to keep people and property safe against fire and other catastrophes.


Robert L. Andrews
Vice President and Chief Field Operations Officer
Verisk Insurance Solutions

Data AnalysisA community’s investment in fire mitigation is a proven and reliable predictor of future fire losses. Insurers recognize this and generally offer lower premiums in communities with better protection. To determine a community’s fire protection ability, many insurers rely on ISO’s Public Protection Classification (PPC™) program, which evaluates and rates municipal fire protection efforts in communities throughout the United States.

California-SealWhen most people think of municipal services, they probably don’t think of words like “easy,” “convenient,” or “customer-friendly.” Milpitas, California’s Building and Safety Department is changing that dynamic. Through modern technology, they’re streamlining processes to make them simpler, easier to use, and more accessible to customers and professionals who work with them.

Mike Duyck tnBy all accounts, the fire service is in the midst of a revolution driven by many factors, such as better risk reduction programs, new technology, changing fire risks, and health concerns. Fire departments must adapt to these changes to fulfill their mission of protecting communities. To get his perspective on the future of the fire service, Community Fire Protection News interviewed Fire Chief Michael R. Duyck, EFO, CFO, MIFireE, of Tualatin Valley (Oregon) Fire & Rescue (TVF&R).

FEMARecently, ISO joined representatives from the Federal Emergency Management Agency (FEMA) and the Florida Division of Emergency Management (FDEM) to present the city of Palm Coast, Florida, with a plaque recognizing its recent achievement: earning a Class 4 rating from the National Flood Insurance Program’s (NFIP) Community Rating System (CRS).

you make the callWhile a helicopter hovering over a large-scale emergency scene isn’t an uncommon sight to most people, spotting a drone might be—but, it’s happening more and more.